Return & Refund Policy
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We care deeply about you and your dog. We want to make sure our customers are always happy and satisfied, because we want to build a long-term relationship with you! Our refund policy is applicable within 30 days of delivery. After the 30 days, unfortunately we can’t offer you a refund.
Since this is a consumable product, we will not accept any returns, but if your pooch doesn't like one of our product, please let us know and we'll be happy to replace it with another one (free of charge), or refund you the purchase price of the product you ordered (shipping will not be refunded).
In the spirit of sharing, and to not letting something good go to waste, please pass along your extra BORN TO RUN snacks with another dog. Different dogs have different tastes, and sometimes (but very rarely) one of our products doesn't please a dog’s palate. We know from our extensive taste tests that most four legged friends adore our snacks, so make another pooch happy, and share the BORN TO RUN love!
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If for some reason your products are damaged or do not arrive in perfect condition, just let us know at hello@borntorundogtreats.ca, and we'll be happy to replace them.
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Subscription Refund Policy
In order to receive a refund on a subscription you must cancel at least 1 business day before you are charged for the order. This can be done via the customer account portal.
